Senior Application Analyst

Logicor is a leading owner, manager, and developer of European logistics real estate.

Our portfolio of properties spans over 20 million square metres of warehouse space in key transportation hubs and close to major population centres, enabling us to support over 2,000 customers from a wide range of industries.

We are headquartered in London and Luxembourg with teams of people based across Europe in key markets, creating a strong network of relationships, market knowledge and experience to help provide our customers with the best solutions for their needs.

We believe that acting responsibly towards the environment, our people and towards the communities in which we operate is vital to the long-term success of our business and will bring positive and enduring change for our people, customers, and local communities.

Creating an open, honest culture is a key priority for us. Logicor is a fair, safe, and enjoyable place to work where we focus on developing our talent, ensuring health, safety and wellbeing, promoting responsible business conduct and engaging our people. We are an equal opportunities employer, and we embrace a diverse and inclusive environment and the benefits that it brings.

Our real estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit  www.logicor.eu.

Role Overview

We are seeking a Senior Business Applications Analyst with a strong technical and business analysis orientation to provide senior operational ownership across a critical enterprise applications landscape, with a strong initial focus on Dynamics 365 Finance & Operations and its integrations.

This role sits at the intersection of service stability, functional design, business process optimisation, and controlled technical change. While it includes second- and third-line support responsibilities, it is intentionally broader and more analytical than traditional application support, with a clear expectation of hands-on root-cause investigation, functional solution design, and impact assessment across systems.

The role owns complex issues end-to-end, partners closely with Finance and Operations stakeholders to analyse requirements and translate them into functional and technical changes, and contributes to shaping how systems are designed, integrated, governed, and evolved over time.

It is well suited to an experienced Senior Application Analyst / Technical BA who brings:

• deep application support expertise,
• strong functional analysis capability,
• confidence working with data, integrations, and configuration,
• and the ability to operate as a trusted bridge between the business, IT, and external service providers.

This role reports into the Head of Service Delivery and operates as part of Logicor’s central Service Delivery function.

The role is accountable for applying the ITSM framework, service standards, and governance model to ERP and wider business applications, ensuring that support, change, vendor delivery, and business outcomes align with Logicor’s target service operating model.

Main Responsibilities
D365 Finance & Operations – Senior Support

• Act as the senior functional and technical support lead for D365 Finance & Operations across Finance and Operational processes.
• Own second- and third-line support, taking end-to-end ownership of complex, cross-module incidents, leveraging managed service providers where appropriate.
• Perform deep functional and data-level root-cause analysis, identifying whether issues originate from configuration, integrations, data, security, or upstream/downstream systems.
• Design and drive permanent, structured fixes rather than workarounds, including configuration changes and clearly defined functional solutions.
• Support business-critical activities including month-end, quarter-end, and year-end processing with a focus on system readiness, control, and data accuracy.
• Maintain system stability, data integrity, and controlled configuration aligned to governance and release standards.

Incident, Problem & Service Management

• Own high-severity incidents from investigation through to resolution and post-incident review.
• Work closely with Service Desk and Service Delivery teams to ensure effective triage and escalation.
• Identify recurring issues and proactively reduce incident volumes through problem management.
• Contribute to service metrics, trends, and continuous improvement initiatives.

Business Analysis & Change inc Minor Enhancements

• Engage with business users to analyse end-to-end business processes, pain points, and inefficiencies arising from live system usage.
• Elicit, document, and validate functional requirements, data requirements, and non-functional impacts for fixes, configuration changes, and minor enhancements.
• Translate business needs into clear functional designs and implementation approaches, suitable for delivery by internal teams or managed service providers.
• Own controlled configuration changes and minor enhancements arising from support, ensuring traceability from requirement to release.
• Assess change impact and risk across process, data, integrations, security, and controls, ensuring alignment with governance and release processes.
• Support and coordinate user acceptance testing (UAT), validation, and controlled deployment into production.

Wider Application Support

• Provide senior support  for other business applications integrated with D365 F&O (e.g. reporting, data, planning, property or asset systems).
• Understand end-to-end business processes and system dependencies.
• Work with integration and data teams to resolve cross-system issues.

Stakeholder & Vendor Management

• Work directly with application vendors and managed service providers to resolve defects and service issues.
• Provide clear functional input, evidence, and impact analysis during vendor investigations.
• Escalate performance concerns and systemic issues through the Service Delivery governance structure.

Governance, Risk & Controls

• Operate within defined IT governance, security, and change control frameworks.
• Support audits and control reviews by providing evidence, explanations, and remediation actions.
• Ensure access, segregation of duties, and configuration controls are followed.

Skills, Knowledge, and Experience
Essential

• Strong hands-on experience supporting Dynamics 365 Finance & Operations in a live, enterprise production environment.
• Proven background in application support combined with functional/business analysis capability.
• Solid understanding of Finance and/or Supply Chain processes, including how systems, data, and controls support them.
• Experience analysing integrations, data issues, and cross-system dependencies.
• Experience working with external support partners and system integrators, providing clear functional direction and challenge.
• Strong analytical skills with the ability to structure complex problems and remain effective under pressure.

Desirable

• Experience supporting multiple integrated enterprise applications.
• Understanding of data flows, interfaces, APIs, and reporting platforms.
• Experience producing functional specifications, process maps, or impact assessments.
• Experience operating within ITIL-aligned support and change models.
• Exposure to audit, SOX, or regulated environments.

What We’re Looking For

• A senior support professional who takes ownership end-to-end.
• Someone who enjoys deep system knowledge and operational accountability.
• Calm, structured, and reliable during critical business periods.
• Comfortable working between users, IT, and external vendors.