Role Overview
Company Overview:
Logicor is a leading owner, manager, and developer of European logistics real estate.
Our portfolio of properties spans over 20 million square metres of warehouse space in key transportation hubs and close to major population centres, enabling us to support over 2,000 customers from a wide range of industries.
We are headquartered in London and Luxembourg and teams of people based across Europe in key markets, creating strong a network of relationships, market knowledge and experience to help provide our customers with the best solutions for their needs.
We believe that acting responsibly towards the environment, our people and towards the communities in which we operate is vital to the long-term success of our business and will bring positive and enduring change for our people, customers, and local communities.
Creating an open, honest culture is a key priority for us. Logicor is a fair, safe, and enjoyable place to work where we focus on developing our talent, ensuring health, safety and wellbeing, promoting responsible business conduct and engaging our people. We are an equal opportunities employer, and we embrace a diverse and inclusive environment and the benefits that it brings.
Our real estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit www.logicor.eu.
Role Overview
In this position, you will play a significant role in guaranteeing that our Systems, are trusted and supported, perform at a high level, and satisfy the requirements of both internal and external users. You will help lead the Business Technology support for a primary business system application. This is a hands-on business (customer) facing role, with a focus on issue resolution and improvement of application service delivery and service levels.
Main Responsibilities:
- Reporting into the Horizon Service Delivery Leader, you will be working within a small team supporting the leading core business application within Logicor.
- Building product application expertise to support resolving tickets, advising on functionality, or making approved system administration changes.
- Ensuring the service desk tickets (Jira) are managed and processed effectively including:
- Triaging tickets, including, correct classification, allocation, requesting additional information or resolution.
- Chasing tickets awaiting further information or prioritization
- Reconciling and escalating tickets with the supplier
- Ticket reporting and analysis
- Liaising with users directly across the Logicor business (Europe wide), building effective relationships across the application stakeholder community.
- Ticket escalation within Logicor and to the supplier for urgent issues.
- Facilitating and planning ticket and release prioritization with the business and supplier.
- Application software testing prior to release.
- Making approved system administration changes.
- Creating release notes, training material and training end users when required.
- Applying problem management principles to reduce recurring themes, improving overall service.
Skills, Knowledge and Experience:
- Accounting Experience: Candidates must have a solid understanding of accounting principles and experience managing support for ERP applications with finance functionality, including invoicing (Accounts Receivable), Accounts Payable, and General Ledger operations.
- Financial Systems Proficiency: Preference for candidates with experience in lease and propertymanagement systems, which are closely related to Logicor’s core business operations.
- Analytical Skills: Ability to analyse financial data and contribute to financial reporting, budgeting, and forecasting processes.
- Regulatory Compliance: Knowledge of financial regulations and standards to ensure compliance in all accounting practices.
- Strong communicator, able to translate technical or complex areas into simple and understandable language.
- Attention to detail, target driven and passionate about delivering excellent service.
- Understand of ITIL principles, ideally holding ITIL foundation.
- Desirable knowledge of SQL query writing and SSRS
- Desirable knowledge of Jira as a system to capture and manage tickets & reporting.
- Used to working in a fast-paced organization and be able to manage several deadlines, ability to multi-task, prioritize and to work in an autonomous spirit.
Measure of success
- Maintenance of service levels and the reduction in incident-based ticket volumes.
- Positive customer feedback on application service and performance.